Incident LifeCycle Management

Incident Response Lifecycle: How to accelerate each phase.

For telecoms and any company dependent on internet interaction, service performance is the most important criteria for delivering on business objectives and improving the customer experience. Providing a service while remaining dependent on silos of disconnected data across software, hardware and network is no longer an option.

Real-time analytics, AI, machine learning, and IoT are transforming Incident Response Lifecycle Management and providing enormous operational improvements in service performance.

In this solution brief, learn how VIA and Digital Operations Solutions support the following:

• Acceleration of each phase of the Incident Response Lifecycle process
• Provide for the real-time operational process monitoring
• Deliver the predictive analytics needed to deflect service incidents
• Enable continuous operational improvements