Voice Recording
Enables call recording service for large companies

Service Description

Oracle OCCAS Optare VCP Voice RecordingThe Voice Recording service allows the operator to offer its business customers (call centers, large companies…) the call recording service, widely used to comply with regulatory requirements (to have legal support in telephone contracts, for example).

How it works

In this use case OCCAS intercepts user calls, obtains from the HSS (Home Subscriber Server) or another database the configuration of the user profile recording service (to play advertisements or not, record, separate or mix sequences, etc.) and orchestrates the signaling workflow between the entities involved (“MRF”, “S-CSCF” and “recorder”) to obtain the SDPs and the corresponding media endpoints and have the MRF play the audio advertisements, mix the sequences in conferences, etc..

Features

on-demand recording

For incoming or outgoing calls, the user can invoke the recording service at any time.

MULTIPLE RECORDING PROFILES

Possibility of having multiple different recording profiles, either for several companies or for different areas of the same company, using the Home Subscriber Server (HSS) or another external database.

CUSTOMIZABLE SELECTION OF FLOW TO RECORD

Customize flow to record (separate call flow and/or call flow, or call flow and mixed call flow)

MANAGEMENT OF THE DESTINATION STORAGE OF RECORDINGS

Cloud or client infrastructure

CUSTOMIZABLE MULTIMEDIA RINGTONE PLAYBACK

With the integration of MRF (Media Resource Functions) it is possible to play tones or multimedia messages at the beginning, during the periodic recording or at the end of the recording.

FLEXIBLE CONFIGURATION

Customizable configuration of multiple parameters of the recording (include or not the tones, decide whether the audio stream of the caller and the called audio stream are recorded separately or mixed …)

Reference

         Truphone is a global mobile network that operates its service internationally. Provides:

  • a SIM-based GSM mobile service that offers customers improved voice and data performance
  • Truphone Mobile Recording (TMR): a way for customers to record all inbound and outbound voice communications

Optare Solutions, working as part of the Nuvias team, was in charge of the implementation on OCCAS of the application that intercepts the calls for all the users that have the recording service enabled (can be caller and/or callee), get the user profile from the HSS to get the configuration of the customizations/behaviours specified previously and orchestrate as needed to get the SDP/media endpoints from the MRF, the recorders and the caller and called users

Contact us

Increase customer satisfaction and generate more revenues providing your customers with Voice Recording Service. Include it in your offering to differenciate from other CSPs or create a new entity to generate more revenues.

Want to learn more? Contact us!