Lo primero es describir las bondades de OCCAS, deberíamos decir algo básico aquí
Top Use Cases
Aquí meteríamos el top 10 de casos de uso que escojamos a implementar con OCCAS
When receiving an after hours incoming call on the mobile or fixed line, the customer can set an option in a voice menu, which allows the caller to select either “1” if it is a work-related call or “2” if it is a personal call. When “1” is selected the system diverts the work-related call to the work voicemail and it emails/texts the customer a link where he can listen the message left. If the caller selects “2” the call goes through normally
The Agent Login and Incoming Call Reception use case enables the operator to offer its corporate clients (call centers, large companies, …) a service to validate its call center agents and enables to accept incoming calls, enqueue and route incoming calls to free agents…
Instead of using his own number, the customer can request for an alias-number to use it for an specific purpose (i.e. sell a car) during a certain period of time and with an specific behavior (i.e. he will only receive this calls on non working hours…)
Lets users filter anonymous calls (where the caller has not provided their calling number). Requires an anonymous caller to record their name, then plays it to the user of the service. The user can then accept or refuse the call, or forward it to their voicemail. The service can also forward the call to voicemail automatically if the caller does not leave their identity or the user does not respond to the recording.
The audio conference use case enables the operator to offer its corporate customers the possibility to have a conference call service.
The Call Authorization use case enables the operator to offer its corporate clients (call centers, large companies, …) the possibility to restrict certain calls to all users, and allow them asking for a PIN code. For example, in case a large corporate wants to block international calls except for users with a PIN.
the customer can set an “incoming call status” via an app or through a 3rd party system selecting which callers he wants to receive calls from, and which don’t.
This allow the customer to create a group of “VIP Callers” or “Callers with access permission” that will not be filtered out by the system. Of course, the customer does not get lose his “unwanted” calls as they are diverted into his voice-mail inbox.
The Suspicious Calls use case enables the operator to offer all of its customers the possibility to check the called numbers in a database and play a warning message if the called number is a malicious numer, so they can decide if continue with the call or not.
The Voice Recording use case enables the operator to offer its corporate clients (call centers, large companies, …) the call recording service, widely used to have legal support in telephone contracts, for example.
Aquí otra forma de mostrar los casos de uso
Decide si quiere recibir llamadas fuera de horario
Lets users filter anonymous calls
Offer its corporate customers the possibility to have a conference call service.
Restrict certain calls to all users, and allow them asking for a PIN code.
Check the called numbers in a database and play a warning message if the called number is a malicious number
Offer its corporate clients the call recording service
Offer the possibility to allow/restrict certain calls to some users.