Spanish telco transforms its field management into an efficiency engine with Optare Solutions

This case study details how a leading Spanish telecommunications company significantly improved its field service management (FSM) through a strategic collaboration with Optare Solutions. The initial challenge involved fragmented operations, a lack of global visibility, and limitations in internal tools. The implemented solution combined the specialized Kairos365FSM platform by Netboss Comunicaciones with intensive process redesign. This enabled the unification of workflows, standardization of processes, and real-time visibility. The results include a measurable impact on efficiency, quality, and agility, reflected in reduced installation and scheduling times, improved service KPIs, greater contractor oversight, and faster responsiveness to market demand. The project transformed field management into a strategic enabler for growth and customer experience.