Kairos365FSM: Orchestrating Last-Mile Chaos in Telecom. How Optare and Netboss turn last-mile work into predictable results.
The Current Challenge: Why Field Service still limits fibre growth
Rolling out Fibre-to-the-Home (FTTH) is no longer just about trenching and splicing. The real challenge lies in keeping technicians, contractors, and back-office teams perfectly synchronized while managing thousands of jobs every day. When data is scattered across separate systems and every partner uses a different tool, operators face direct consequences:
- Missed appointments, together with a poor first-time Fixrate, not only delay revenue but also damage brand image.
- A 25% no-show rate from customers, caused by a lack of reliable updates on their service status.
- Spreadsheet-driven dispatching that is inefficient and hides both breaches in service level agreements (SLAs) and the root causes of recurring problems.
To break this bottleneck, telcos benefit from a single platform that plans, executes, and measures every field job in real time, turning chaos into a controlled process.
Kairos365FSM: Built for the Complexities of the Telecom Sector
Unlike generic solutions that force companies to adapt, Kairos365FSM understands the industry’s key terminology and components, such as orders, splitters, ONTs, and complex multi-party SLAs.
Its operational cycle is a simple, closed loop:
- Visual workflow design (no code) using a drag-and-drop modeller.
- Configurable business rules: skills, geofences, stock, penalties, etc.
- Mass job execution supported by live maps and AI-based scheduling.
- Granular measurement of every interaction (scan, click, call) to feed performance improvements.
- Real-time implementation for tangible results.
This powerful engine works uniformly for build, connect, repair, and upgrade tasks, providing all teams with a single view of the network lifecycle.
A continuous and optimized Operational Cycle
Kairos365FSM is built on a modern, scalable architecture designed for high performance:
- Cloud-native and micro-services based, capable of scaling from 100 to 100,000 daily jobs.
- Over 300 ready-to-use connectors for the most common OSS/BSS stacks on the market, such as SAP, Oracle, and ServiceNow.
- Open APIs (GraphQL & REST) that facilitate fast, custom extensions led by DevOps teams.
- Built-in optimization that intelligently balances distance, technician skills, available inventory, and customer churn risk.
Direct Business Impact: features that make a difference
Beyond its architecture, Kairos365FSM offers specific features that deliver tangible benefits:
- Fast deployment (1 to 6 months): start monetizing fiber 3 to 6 months earlier.
- Business-owned configurable workflows: launch new campaigns and jobs in under 24h with direct implementation from the workflow designer.
- Multi-company model: aligns wholesalers, ISPs, and contractors. -30% dispute resolution time.
- Real-time mobility and maps: repairs completed 2h faster on average.
- Native geospatial layer: +10% technician productivity.
- Pay-per-use license model (OPEX): -20% TCO compared to fixed-seat models.
Dual Value: Optare’s expertise and Netboss’s technology
The alliance between Optare and Netboss ensures that Kairos365FSM is not only implemented, but adopted—and that it delivers tangible business outcomes:
- Implementation sprints that turn strategy into executable processes.
- Zero-downtime integration, even with legacy systems.
- Adoption kits (training, playbooks, KPIs).
- Joint R&D to adapt the roadmap to each client’s real needs.
The end result is projects that finish faster, cost less, and repay their budget within a single fiscal year.
Your next step towards efficiency
Don’t let fragmented fieldwork cap your 2025 targets. Get in touch with Optare’s FSM team at sales@optaresolutions.com and see how Kairos365FSM can turn organized chaos into a growth engine.
Because in telecom, the last mile is where promises are kept—and now, finally, controlled.
