From shared chaos to total control

Service Assurance for Complex FTTH Networks

The Challenge: Why Service Assurance is Fragmented

The shift from vertically integrated telecom models to Wholesale FTTH ecosystems (separating NetCo and ISP roles) introduces significant operational complexity, turning what should be simple resolution into “shared chaos”. If not managed correctly, this fragmentation directly impacts customer experience and operational efficiency.

Operational Misalignment

Role separation and data access issues lead to slow, error-prone incident resolution, causing tickets to bounce between NetCo and ISP.

Loss of End-to-End Visibility

ISPs lose direct insight into the network’s real status, relying on partial or delayed information from the NetCo, which complicates rapid diagnosis.

Information Silos & Data Errors

Critical data (network, services, alarms, inventory) is stored in disconnected systems (CRM, OSS/BSS), slowing response times and increasing failure rates.

High Operational Costs (OpEx)

Manual troubleshooting, repetitive inquiries, and reliance on human intervention inflate costs (up to 40% of operational budgets going toward resolving avoidable incidents).

Our Approach: Linking SA Strategy with ICTQ

Effective Service Assurance is not just a technical function; it is a core driver of business strategy. By aligning SA improvements with the ICTQ framework, operators ensure that operational efficiency directly contributes to sustainable growth.

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The Path to Total Control

Overcoming shared chaos requires a transformative move toward unified, intelligent, and automated systems. Optare Solutions leverages advanced SA principles and platforms to achieve this control.

Key points
  • 360º Vision of the Ticket: The foundation of centralized SA. This concept automates the collection and centralization of all relevant information (inventory, alarms, service history, SLAs, customer data) into a single management tool, drastically improving efficiency.
  • Advanced Automation & Predictive Monitoring: Intelligent automation reduces Mean Time to Resolution (MTTR) by up to 60% through AI incident prioritization and automated diagnostics. Predictive analytics can anticipate failures (e.g., splitter degradation) before they impact customers.
  • Zero-Touch SLA Management: Implementation of objective, granular SLA calculation, including “stop-the-clock” functionality, ensures fair and transparent management of commitments between the NetCo, ISPs, and suppliers.
  • System Integration via Standardized APIs: Adopting standardized APIs (like those from TM Forum) ensures seamless communication between NetCo and ISP systems, breaking down information silos and enabling end-to-end automation.

Proven Impact: Quantifiable Results in Service Assurance

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Deep Dive into Service Assurance

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Watch our Service Assurance Webinar

In this live webinar, experts from Onivia and Optare Solutions shared the strategy, decisions, and lessons behind the successful implementation of a Service Assurance platform that delivers real operational impact.

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