COMPLIANCE
OUR ETHICAL
COMMITMENT
At Optare Solutions, we believe that ethics are the foundation of our corporate culture and the driving force behind our relationships with customers, employees, suppliers, and partners. Therefore, we have developed an Ethical Code that reflects our core values, guides our decisions, and establishes the principles that govern our actions.
This code not only reinforces our commitment to legality, integrity, and responsibility but also promotes an environment of trust, respect, and transparency in all areas of our activity.
We invite all those who are part of our organization or collaborate with us to familiarize themselves with this Ethical Code and join our purpose of building a future based on solid values and exemplary conduct.
The Ethical Code of Optare Solutions is based on a set of principles that define our identity and guide each of our decisions:
- Commitment to health, safety, and well-being: We strive to ensure the well-being of our customers, employees, collaborators, and the communities where we operate by prioritizing healthy and safe environments.
- Transparency and open communication: We promote clear and honest dialogue with our collaborators, always respecting the boundaries of commercial confidentiality.
- Protection of confidential information: We safeguard the privacy and security of our customers’ data, reinforcing the trust they place in us.
- Excellence in service delivery: We offer high-quality solutions that integrate our expertise, resources, experience, and knowledge, ensuring effective and personalized responses to our customers’ needs.
These principles form the foundation of the way we work and represent our commitment to integrity, professionalism, and responsibility.
Complaints Channel
At Optare Solutions, we offer a Complaints Channel that is completely anonymous and confidential, available to our team as well as to all individuals and companies that maintain a relationship with our organization (employees, suppliers, franchisees, among others).
Our commitment to transparency and an ethical culture drives us to foster a space where potential regulatory breaches, such as financial, accounting, commercial malpractice, or unethical behavior, can be reported. These communications are essential for identifying and correcting any irregularities, thus contributing to our continuous improvement as an organization.
