From fragmentation to strategy

Rethinking Field Service in Telecom

Why does poor Field Service management limit fiber growth?

The installation of fibre in a customer’s home, while it may seem simple, is just the tip of the iceberg of a complex network of systems and processes. In a saturated and competitive market, the management of field services is no longer just about logistics; it is a strategic necessity to achieve operational excellence. The lack of synchronisation between teams, data, and partners generates inefficiencies, delays, and a deficient customer experience.

Fragmented Workflows

Teams, from sales to contractors, operate with misaligned systems and KPIs, which causes delays and redundancies.

Lack of Orchestration

Beyond API integrations, a coordination is needed that allows for synchronized scheduling, real-time SLA tracking, and dynamic exception management.

Dispersed Data

Service request data comes from multiple platforms that don’t communicate with each other, making it difficult to use the information efficiently.

From chaos to strategy

At Optare Solutions, we understand that the solution goes beyond a new tool. We address FSM challenges through a dual approach of technology and process consulting.

We use the ICTQ framework lens to guide the transformation, ensuring that each initiative is aligned with business objectives.

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Kairos365FSM: The Tool for the Complexity of the Telco Sector

Our specialised platform, Kairos365FSM, developed by Netboss Comunicaciones and implemented by Optare Solutions, is not a generic solution. It is designed for the specific characteristics of the sector, understanding the specific terminology and workflows. Through a modern and scalable architecture, it turns field services into a controlled and predictable process.

Key points
  • Continuous Operational Cycle: It offers a closed-loop of real-time design, execution, measurement, and improvement.
  • Robust Architecture: It’s a native cloud and microservices-based solution, capable of managing from 100 to 100,000 daily jobs.
  • Preconfigured Integrations: It has more than 300 connectors ready for the most common OSS/BSS stacks such as SAP, Oracle, and ServiceNow.
  • No-Code Personalisation: It allows for the design of workflows with a visual drag-and-drop editor, enabling business teams to launch new campaigns in a matter of days.

Measurable Impact

%
Increased technician efficiency
%
Reduction in TCO with a pay-per-use model
%
Improvement in First Visit Resolution Rate
%
Increased order resolution in the first 48 hours

Our knowledge on FSM

Explore our materials to understand in detail how we transform the management of field services.

Article

Who installs the fibre in the customer’s home? The FSM landscape in modern telecommunications

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Infographic

A Strategic View on Field Service Management (FSM) in FTTH Environments

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Article

Kairos365FSM: Orchestrating chaos in the last mile of telecommunications.

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Case Study

Spanish Telco Transforms Its Field Management into an Efficiency Engine with Optare Solutions

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Watch our FSM Roundtable

Check this conversation with experts from Netboss Comunicaciones and Optare Solutions, where we dive deep into de challenges of modern Telecom FSM and how to tackle them successfully to turn last-mile chaos into strategy.

Ready to transform your operations?

Don’t let fragmented work limit your growth objectives.