Optare Solutions and Somosierra Tech establish strategic alliance to drive Artificial Intelligence in the telco sector

Optare Solutions, a company specialising in the optimisation of operational support systems (OSS) for the telecommunications sector, and Somosierra Tech, a company with a distinguished track record in Artificial Intelligence solutions, today announced a strategic alliance. This agreement primarily aims to integrate cutting-edge Artificial Intelligence into the telco operators’ value chain, addressing everything from network management to customer interaction and operational and business support systems (OSS/BSS).

The telecommunications sector is undergoing continuous transformation, driven by the expansion of fibre optics and 5G technology. This scenario generates a growing need to optimise operational efficiency, manage increasingly complex infrastructures, and improve customer service quality, all while controlling costs. Artificial Intelligence is positioned as a key tool to address these challenges transversally across the entire telco organisation.

“This alliance with Somosierra Tech represents a significant step in our strategy to offer solutions that enable operators to achieve maximum agility and efficiency in a highly competitive market,” declared Luis Álvarez Sestelo, CEO of Optare Solutions. “We combine our deep experience in the telco domain with Somosierra Tech’s capabilities in Artificial Intelligence to develop solutions that not only solve current problems but also lay the groundwork for the future of automated network operations and Closed-loop operations“.

Roberto Duarte, CEO of Somosierra Tech, added: “The strategic application of Artificial Intelligence is fundamental for the ongoing digital transformation. Our collaboration with Optare Solutions allows us to focus our AI capabilities on the specific needs of the telco sector, generating measurable and concrete business value in a constantly evolving market“.

AI Support Agents: First Joint Solution

As an initial result of this collaboration, both companies will introduce the AI Support Agents solution to the market. This proposal is designed to optimise support operations and improve knowledge management within telecommunications companies, addressing the challenges of increasing costs, low automation capacity, and limited access to information that operations teams currently face.

The objective of the AI Support Agents proposal is to improve operational efficiency and customer service quality through the provision of relevant information and the facilitation of automation. The solution provides quick and contextualised answers for support staff, progressively integrating with incident management systems to enrich their knowledge base with operational experience. This aims to streamline problem resolution, reduce the workload of repetitive tasks, and free up qualified resources for higher value-added activities.

Optare Solutions and Somosierra Tech confirm that they are already in advanced discussions with several clients for the implementation of this solution and that a broader dissemination campaign will begin soon.

The signing of this agreement underscores Optare Solutions’ commitment to the evolution towards Automated Network Operations and Closed-Loop Operations, where Artificial Intelligence plays a central role in network proactivity and efficiency.

About Somosierra Tech

^{Somosierra Tech is a company specialising in the design and implementation of advanced Artificial Intelligence solutions, aimed at the transformation and optimisation of business processes. With over 7 years of experience, its focus is on the integration of intelligent automation, predictive analytics, and generative models to address complex challenges, increase operational efficiency, and generate strategic value transversally and sector-independently, offering tailored solutions for each context and creating its own products that respond to specific needs.}

About Optare Solutions

^{Optare Solutions is a B2B IT services company with over 20 years of experience in the telecommunications sector. Its mission is to empower Communications Service Providers (CSPs) and Internet Service Providers (ISPs) to design and implement excellent OSS systems, thereby achieving maximum operational agility and efficiency in highly competitive markets. The company has over 160 professionals, has managed more than 2,500 projects for 40 operators in over 20 countries, with centres of excellence in Europe and Latin America.}