The Next Evolution Of Service Management

Digital Transformation Requires Leveraging Digital Technology to Optimise Service Management Processes

Digital Operations supports the management of the end-to-end customer experience and the entire service lifecycle. Digital operations will enable Service Management to break down operational silos to address all the interactions between a service organization and their customers. This white paper discusses how and why digital operations is required for the next evolution of service management, the requirements of a Digital Operations Solution, and Vitria’s capabilities to accelerate the transformational journey.

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The Next Evolution Of Service Management

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