Optare Solutions and Netboss Comunicaciones announce strategic alliance to foster Field Service Management

Optare Solutions will integrate Netboss Comunicaciones’ Kairos365FSM tool into its global portfolio.

The collaboration agreement allows Optare Solutions to enhance its offerings for the FTTH market, both nationally and internationally.


Vigo, November 24, 2023 — Optare Solutions, a telecommunications consulting firm, has entered into a partnership agreement with Netboss Comunicaciones to incorporate the Kairos365FSM Field Service Management (FSM) solution into its global FTTH market services. This agreement marks a significant milestone for both companies, as they continue to expand and solidify their position in the market after more than two decades of experience.

In a strategic move to broaden its portfolio and optimize its service offerings, Optare Solutions has partnered with Netboss Comunicaciones to integrate their innovative Kairos365FSM tool. This collaboration enables Optare Solutions to expand and strengthen its presence in the market, providing its growing client base with a comprehensive solution for efficient field operations management, addressing the growing demands of the telecom sector both nationally and internationally.

Kairos365FSM, Netboss Comunicaciones’ tool, efficiently connects the field team with the client and other operational areas of the company. The tool’s robustness and adaptability are reflected in its successful implementation across various sectors and top-tier international companies. In the telecommunications field, Optare Solutions’ area of expertise, Kairos365FSM has garnered support from strategic national players such as Grupo MásMóvil, Orange (Belgium and Spain), and Avatel, among others.

This agreement marks the beginning of a close collaboration between the two companies, leveraging Optare Solutions’ experience in consulting for telecommunications operators and Netboss Comunicaciones’ expertise in digital consulting and processes. Both Optare Solutions and Netboss Comunicaciones are committed to providing innovative solutions that drive operational efficiency and customer satisfaction in the dynamic telecommunications market. The synergy between these two companies foretells a promising future, with excellent field service management as the cornerstone of their joint value proposition.


About Optare Solutions:

Optare Solutions, headquartered in Vigo, is a telecommunications consulting firm with over 20 years of experience. Since its inception at the School of Telecommunications at the University of Vigo, Optare Solutions has successfully completed more than 2,500 projects in over 20 countries across Europe and Latin America. The company has been an active member of the TM Forum since 2005, receiving the Outstanding Contributor award in 2013.


About Netboss Comunicaciones:

Based in Cantabria and founded in 2000, Netboss Comunicaciones is a Spanish company with extensive knowledge of customer and citizen service operations. Kairos365FSM is a powerful field team and resource management tool designed and developed by Netboss Comunicaciones. International companies, institutions, and public administrations worldwide with complex operations use Kairos365FSM to keep their operations highly organized and coordinated. Our value proposition is based on the 360-degree management of projects, from creation and development to operation, support, and subsequent accompaniment, allowing us to have a global vision to ensure maximum efficiency throughout its lifecycle.